Shipping policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

For our typical US and Canadian customers, our shipping timeframes are as follows:

• Amazon FBA: Orders will be delivered within 1-5 business days after placing the order (during certain special periods such as major promotions, Christmas, etc., the delivery time of Amazon FBA may be affected).
• US warehouse shipment: Orders will be delivered within 7 days after placing the order.
• China warehouse shipment: Orders will be delivered about 12 days after placing the order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Import TAX & Custom Duty Not Included

Shipping Address Changes

Please review your shipping address carefully before placing your order. Customers are responsible for ensuring that the shipping address is complete and accurate, including apartment, suite or unit numbers, city, state and ZIP/postal code.

For payment security and fraud prevention reasons, we are generally unable to change the shipping address after an order has been placed. If your order has not yet entered fulfillment, we may be able to cancel it so you can place a new order using the correct address. Once an order has been released to our warehouse or shipping carrier, it can no longer be changed or canceled.

If a package cannot be delivered because of an incorrect, incomplete or outdated address provided by the customer, any reshipping costs, carrier return fees or address correction charges will be the customer's responsibility. If the shipment is returned to us, we can arrange reshipment after the applicable shipping costs have been paid, or issue a refund subject to our return policy.

If the shipping address provided at checkout was correct but we shipped to the wrong address, or an error was made by JLM Marine, we will resolve the issue at no cost to you by providing a replacement or a full refund.